Returns & Exchanges

At Sveston, we stand by the craftsmanship of our timepieces and offer a hassle-free 15-day return and exchange policy for all unworn items. If your purchase does not meet your expectations, we are committed to ensuring you find the perfect fit for your style.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via email or our portal within 15 days of delivery, providing your order number and the reason for the return.

• 2.
  Prepare the Package

  Ensure the watch is in its original, unworn condition with all protective films, tags, and the warranty card intact inside the original Sveston presentation box.

• 3.
  Ship the Item

  Securely pack the item and ship it back to our central quality assurance hub using a trackable courier service to ensure safe arrival.

• 4.
  Inspection and Refund

  Once our horologists verify the item's condition, we will process your refund or exchange within 5-7 business days to your original payment method.